HELP CENTER

Frequently Asked Questions

Everything you need to know about our Shopify themes, setup, customization and support.

01

General Questions

What is Craft Storely?

Craft Storely provides ready-to-use Shopify themes designed to help you create and launch a professional online store faster.

Do I need coding knowledge?

No. Our themes are designed to be easy to customize using Shopify's Theme Editor, so you can update your store without coding.

Are the themes compatible with Shopify 2.0?

Yes. Our current themes are designed for the Shopify 2.0 theme system and include editable sections and customization options.

02

Purchase & Delivery

How will I receive my theme after purchase?

After completing your purchase and payment at checkout, your theme will be delivered to the email address you provided during checkout.

Is the theme a digital product?

Yes. Craft Storely themes are digital products, so there is no physical shipping required.

Can I preview a theme before purchasing?

When a live preview is available, you can use the preview option on the theme product page to explore the design before purchasing.

03

Setup & Customization

Can I customize colors, fonts and images?

Yes. You can customize key visual elements such as colors, typography, images, sections and content using Shopify's Theme Editor.

How long does it take to set up a store?

Setup time depends on your content and customization requirements, but our templates are designed to make the process faster and easier than starting from scratch.

Do you provide setup guidance?

Yes. Along with your theme purchase, we will also provide a step-by-step setup video via email. The video will guide you through the complete process, from purchasing and connecting your domain to setting up your Shopify store and configuring the essential store features. If you need further assistance, our customer support team will also be available to guide you.

04

Support

What happens if I face an issue?

If you experience an issue with your theme, contact our support team and share the details of the problem so we can guide you.

Do you provide custom Shopify development?

If you need additional customization or development beyond the standard theme features, contact us to discuss your requirements.

How can I contact Craft Storely?

You can contact our team through the contact options available on our website for theme, setup or customization questions.

WE'RE HERE TO HELP

Still Have Questions?

Our team can help you choose the right Shopify theme and get your store ready to launch.