Refund policy

Refund Policy

1. Digital Products

Craft Storely sells digital products, including Shopify themes, templates, design assets, and related downloadable files.

Because digital products are delivered electronically and can be accessed or downloaded immediately after purchase, all sales are final.

2. No Refunds

We do not offer refunds, returns, or exchanges after a purchase has been completed.

Refunds will not be provided for reasons including:

  • Change of mind

  • Accidental purchase

  • Lack of technical knowledge

  • Inability to install or customize the product

  • Product not meeting personal or subjective expectations

  • Compatibility issues with unsupported third-party apps, plugins, services, or custom code

  • Failure to read the product description or requirements before purchase

  • Issues caused by modifications made by the customer or a third party

Please review the product description, features, requirements, screenshots, and live preview carefully before purchasing.

3. Digital Product Delivery

After successful payment, your digital product will be made available through the delivery method provided at checkout or sent to the email address used for your order.

If you experience a delivery issue, please contact us so we can help restore access to your purchased files.

A delivery issue does not automatically qualify for a refund.

4. Product Functionality & Compatibility

Our digital products are provided “as is” and “as available.”

We make reasonable efforts to provide products as described, but we do not guarantee that every product will:

  • Be completely free from bugs or technical issues

  • Work with every third-party application, plugin, modification, or custom code

  • Remain compatible with future platform or third-party updates

  • Meet every customer's individual requirements or expectations

To the maximum extent permitted by applicable law, Craft Storely is not responsible for issues caused by third-party services, unsupported integrations, customer modifications, improper installation, or changes outside our control.

5. Support

Where support is included with a product, we may assist with installation or product-related issues according to the support terms stated on the product page.

Support does not include custom development, third-party app troubleshooting, or modifications unless specifically stated.

6. Chargebacks

If you experience an issue with your purchase, please contact us before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in suspension of access to purchased digital products and restriction from future purchases.

7. Consumer Rights

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded under applicable law.

8. Contact

For questions regarding your purchase or digital product access, contact: